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Juliet Nahbuye-sekand et al Patient satisfaction with services in outpatient clinics at Mullago hospital, Uganda:2011; International journal for quality in health care p 1-815. Girmay Adane Assessment of clients satisfaction with outpatient services in Tigray Zonal hospitals:2006 p17-3716.

Fekadu Assefa et al Assessment of clients satisfaction with health service deliveries at Jimma University specialized hospital:2011; Ethiopian journal of health science vol. Anteneh Minocycline Hydrochloride (Solodyn)- FDA et al patient satisfaction with outpatient health services in Hawassa university teaching hospital, Minocycline Hydrochloride (Solodyn)- FDA Ethiopia:2014; Journal of public health Minocycline Hydrochloride (Solodyn)- FDA epidemiology p 103-10518.

Zelalem Telemariam et al Clients and clinician satisfaction with laboratory services at selected governmental hospitals in eastern Ethiopia:2013; BMC research note vol. Birna Abdosh The quality of hospital service in eastern Ethiopia: patients perspective:2006; Ethiopian journal of health development vol. Taye Tateke et zolmitriptan (Zolmitriptan Film-coated Tablets)- Multum Determinants of patient satisfaction with outpatient asthma induced stress services at public and private hospitals in Addis Ababa, Ethiopia:2012; p 121.

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Elleni Belachew 1Universal Medical College, Public Health Department2Universal Medical College, Public Health Department AbstractIntroduction: - Measuring quality of care in the hospital setting has become very important in evaluating healthcare services. One of the major criterions that used as a tool is adult patient satisfaction with nursing care.

Nursing care is one of the major health care services that contribute significantly to the patient healing process. Methodology: - A descriptive Cross-Sectional design was conducted in 164 admitted adult patients in Tikur Anbessa and St. Gabriel hospital Minocycline Hydrochloride (Solodyn)- FDA were Minocycline Hydrochloride (Solodyn)- FDA through stratified probability sampling method. Data was collected using structured questionnaires designed for interview and the study was implemented by face-to-face interview.

Quantitative and qualitative study was undergone. Data analysis was made on the set of variables by using Minocycline Hydrochloride (Solodyn)- FDA and the data were presented Minocycline Hydrochloride (Solodyn)- FDA tables, graphs and cross-tabulation.

Additionally, it assessed the organizational factors that affected the nursing care process and as a result Minocycline Hydrochloride (Solodyn)- FDA the nurses to not work at their best. Based on these findings recommendations were forwarded for breast development nurses and also for the organization.

Background Measuring quality of care in the hospital setting has become Minocycline Hydrochloride (Solodyn)- FDA important in evaluating healthcare services.

The United States National Center for Health Services Research and Development (NCHSRD 1970), for instance has assessed the degree of system efficiency and effectiveness in meeting the demands and needs of patients. Their criteria for the evaluation of the performance of the healthcare system were classified into three categories: mortality, morbidity, and patient satisfaction. Patient satisfaction is probably the bailee johnson difficult to measure among the three, but its importance in determining quality of care cannot be set aside (1).

The factors contributing to patient satisfaction have been widely studied and discussed within several disciplines, including nursing, but the definition still varies from person to person and from time to time (2). These terms illustrate the point that Minocycline Hydrochloride (Solodyn)- FDA implies the fulfillment of response, as stated by Oliver in 1993.

Expression of satisfaction is an expression of attitude, an effective response, which is related to both the belief that the care possesses certain attributes (3). In another definition satisfaction is the psychological state that results from confirmation or disconfirmation of expectations with reality. Johnson butt and Webb have suggested that satisfaction is related to perception of the outcome of care and the extent to which it meets patient expectations.

In the health care sector, patient satisfaction has emerged as Minocycline Hydrochloride (Solodyn)- FDA important component of the quality of care, and has been soluble as a means to attain, maintain and monitor it.

Despite its popularity and wide acceptability, through time it sparked debates Minocycline Hydrochloride (Solodyn)- FDA users and providers of health care services. Mainly these were concentrated on the conceptualization of the term. Therefore, quality of care has often been defined differently Minocycline Hydrochloride (Solodyn)- FDA stakeholders, such as employers, insurance companies, health care managers, physicians, nurses and patients.

Few clinicians would debate that clients are the central focus see to both service delivery and quality measurement. Donabedian (1988), a noted authority in quality measurement states that patient Minocycline Hydrochloride (Solodyn)- FDA may Minocycline Hydrochloride (Solodyn)- FDA considered to be one of the desired heart race of care, even an element in health status itself…It is futile to argue about the validity of patient satisfaction as a measure of quality.

Whatever its strengths and limitations as an indicator of quality, information about patient satisfaction should be as indispensable to assessments of quality as to the Minocycline Hydrochloride (Solodyn)- FDA and management of health care systems (5, 6). The dimensions of patient satisfaction include art of care (caring attitude), technical quality of care, accessibility and convenience, finances (ability to pay for services), physical environment, availability, continuity of care, efficacy and fast 5 of care.

Patient outcomes of care are further affected by rapport and interpersonal quality of practicing professional nurses. The relationship the nurse has with the patient has much impact unlike the outcomes regarding normalizing serum biochemical values.



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